Frequently Asked Questions

What do you specialize in?

All of our providers specialize in different areas. You can rest assured that our providers are licensed, properly trained and qualified to help. Our providers specialize in ADHD, PTSD, Anxiety, Behavior Modification, Trauma processing, and Substance Abuse treatment but NLWC can treat the majority of mental health conditions.

What are the rates of your services?

We have self pay rates of $100 per psychotherapy session and $150 for medication management.

Are you licensed and insured?

Yes of course we are! Our medical director is a board certified psychiatrist and all of our Nurse Practitioners are licensed PMHNP. Our clinical therapists are both Licensed Professional Counselors (LPC) and Licensed Clinical Social Workers (LCSW) When you see a NLWC provider you are getting quality help. 

What do I need for my first appointment?

NLWC staff will email you a link for our client portal. Please fill out those forms and answer the questionnaire prior to your first visit. You will also need a picture of your ID and a picture of your insurance card. If you do not provide this prior to your first appointment, you will be asked to provide in person. However, you will need to come in 30 minutes earlier so your appointment time is not affected.

What is the intake process like at NLWC?

Here at NLWC we provide wrap around services and provide a complete intake process. Every patient receives a psychiatric evaluation by one of our medical providers. We use the psychiatric evaluation to asses what follow up provider would be best suited for your needs.

Do you accept insurance?

Yes, we accept many major insurance plans. Please contact our office or check our website for a current list of accepted providers. We also offer private-pay options and can provide superbills for out-of-network reimbursement. We are in network with Medicaid and Medicare, Blue Cross Blue Shield (BCBS), Aetna, Cigna, Tricare, TriWest, Humana, United Healthcare, Optum, and VA.

What services do you offer?

We offer individual therapy, couples counseling, family therapy, group therapy, psychiatric evaluations, medication management, and specialized services such as trauma-informed care, adolescent counseling, and telehealth sessions.

Do you offer virtual/telehealth services?

Yes! We can provide secure, HIPAA-compliant virtual sessions for clients who prefer or require remote access to care. Some insurances are changing the requirements needed to engage in Tele health or Tele medicine, however if your insurance allows it we can provide it.

What if I need medications?

We have licensed psychiatric providers available for medication evaluations and management. Therapy and medication can also be coordinated as part of a comprehensive treatment plan. 

Do you prescribe stimulants or other Controlled Substances?

Yes. Your psychiatric provider will consult with you and suggest the best course of action and prescribe medications based on your individual treatment plan. Stimulants such as Adderall and Vyvanse and benzodiazepines like Xanax can be prescribed by your provider.

Still Have Questions?

We’re happy to help! Please reach out to our front desk at 915-313-4114 or email us, and we’ll assist you with whatever you need. --- Would you like a version of this for print, a welcome packet, or an interactive web page?

Contact Us